simple clever and fast call centre technology solutions
Secure hosted technology for contact centres
IPscape allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that's painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done.
Our award-winning technology has been acknowledged by:
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- today's talk
- for inbound
- for outbound
- for blended
- from our blog
New - IPscape Keep in Touch | Integrated telephony for salesforce.com
The 2-minute IP-understanding (video) how call centres work in the cloud
Media Releases
• IPscape Keep in Touch for salesforce.com launched - IPscape Keep in Touch (KiT) is a cloud-based, integrated telephony service for salesforce.com that can be accessed anywhere and from any telephone. IPscape KiT provides contact centres with IPscape's advanced telephony features and call centre functionality from within the salesforce screen. Call notes and voice recordings are automatically inserted into the salesforce.com record for enterprise and unlimited edition users.
• IPscape cloud IVR delivers cloud benefits to traditional call centres & saves Sydney-based outsourcer $250K pa - IPscape today launched ‘cloud IVR’, a cloud based interactive voice response system that easily integrates into existing infrastructure and systems in just hours - without on-premise hardware or software installation.
• IPscape he-said-she-said hosted voice recording launched - he-said-she-said can be used by call centre agents or sales team members to record inbound and / or outbound customer calls for management, compliance or quality assurance reasons
• IPscape named a Deloitte Fast 50 winner for second time - IPscape has been named as one of the 2009 Deloitte Technology Fast 50 winners, placing at 25 in the field of 50 winning technology companies.
Out of interest
• integrated telephony for salesforce.com - IPscape Keep in Touch for any phone, anywhere
• cloud IVR - a powerful, fully featured IVR without disrupting existing operations (download the datasheet)
• hosted voice recording for compliance - for insurance and financial services needing verbal proof of sale
• Contingency plan options - agents@home provide continuity via the virtual world
IPscape removes the typical barriers and pain experienced in inbound contact centre operations. With instant flexibility the solution can scale to match your needs each moment of the day - even if that means incorporating agents at home to create a virtual contact centre environment for peak periods - without any delays, hiccups or exorbitant costs.
Read more about inbound call centres
In the ever fluctuating world of outbound call centres, IPscape is totally at home managing minute by minute changes typical in an outbound call centre. If you need the flexibility to reassign agents in real-time; view campaign success as calls are being made; and link in homeworkers at a moment's notice while still only paying for the actual usage - IPscape outbound could be what you need.
Read more about outbound call centres
IPscape strips away the cost and implementation challenges normally faced with traditional blended call centre technology. Blending inbound and outbound into one seamless solution is one of the things we do best - and it's all still pay-as-you-use and simple, clever and fast.
Our blended offering helps call centres to smooth out operations and resourcing by instantly moving inbound agents to outbound campaigns when inbound calls diminish. Equally outbound agents can be reassigned in seconds to an inbound queue experiencing escalating call volume.
Read more about blended call centres
From our blog - calls in the cloud
Years ago as a contact centre manager we had lots of fun playing contact centre bingo. It was a hoot getting technology vendors in for meetings and seeing who could mutter “bingo” half way through a powerpoint presentation. It seems not much has changed. The acronyms are still there and new concepts – or old ones [...] Read more…
Avoiding the 6 customer service traps
For many organisations, customer hotline, helpline, sales line or freecall is code for ‘telephone customer service centre’ – where customers are encouraged to call you for some kind of assistance. Industry stats put these contact centres at over 3800 in Australia and all but the most diligent tend to fall into one of the six customer [...] Read more…
The ‘cloud’ hijacking has started…
Last week in a tweet (@IPscape) we wondered, now that 2010 has been dubbed the Year of the Cloud, how long would it take before the ‘cloud’ term was hijacked and slapped on any technology offering dressed up in ‘cloud-like-clothing’. For those of us who have always been on the ‘cloud-wagon’, it’s a little perplexing [...] Read more…
Delivering cloud computing benefits to CIOs
Many analysts and industry commentators have declared 2010 to be ‘the year of the cloud’. From broad industry wide technology such as data centres and email through to niche applications such as IPscape’s contact centre solution, the lower cost, flexibility and scalability of cloud computing is winning over more and more enterprises. This is an interesting [...] Read more…
