Inbound Contact Centres

Deliver consistent customer service excellence through all channels. Real-time agent statistics improve results and the cloud gives you immediate access to remote agents when you need them.

Do you run an Inbound Contact Centre?

ipSCAPE’s solutions for inbound contact centres are specifically designed to help businesses deliver greater customer service through increased control, agility and easy integration with other business-critical applications.

The 100% SaaS model allows you to take control of the customer experience.

You can scale capacity and reallocate agents when call volumes spike, change scripts to optimise customer engagement, connect customers with the right agents and ensure your agents have immediate access to the systems and information they need to enable first call resolution.

You’re not limited to one place or even one office: supervisors and agents can be located anywhere in the world that has a voice and data connection. Real-time reporting, dashboards and drill-down analytics from Yellowfin give immediate insight, and your customer engagement team will have peace of mind that it has the right tools to respond quickly no matter what the situation.

Benefits

Take control of the contact centre

ipSCAPE’s easy to use, easy to control, self-service software gives you real-time control of the customer experience.

Scale inbound capacity in seconds

When inbound call volumes spike you can quickly allocate more agents or move to IVR self-service .

Manage results in real-time

Real-time dashboards help you track campaign performance by the minute and adapt as needed.

Launch campaigns in hours

ipSCAPE’s easy to use DIY software means you can set up new campaigns in hours – no 3rd parties or IT required.

All-inclusive price

ipSCAPE's single price includes all voice and digital channels – so there’s no extra cost or risk for testing digital.

Access remote agents in minutes

When volumes spike or specialist skills are required you can quickly access remote agents.

Improve Service Levels

Create a more consistent level of customer service through email and web chat templates and an advanced script engine.

Sophisticated business analytics

YellowFin’s brilliant analytics tools help you make better business decisions faster.

Learn how our Contact Centre Solution
can help your business grow faster

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