Collections

Improve the efficiency and reduce the cost of collections campaigns with a single, blended inbound and outbound solution which seamlessly integrates with all your collections applications.

Do you run a Collections team?

Are you under pressure to simultaneously cut costs, improve process and increase results? You’re not alone. ipSCAPE’s collections customers use our software to improve their outcomes.

By automating your customer contact and creating a single information source through third party application integration, the performance of your team will improve.

ipSCAPE’s advanced Outbound Dialler improves client contact rates and Inbound Self Service options give customers more choice – which means your agents can be saved for more challenging tasks. Application integration improves close rates by ensuring that agents always have the latest customer details at their fingertips – all through a PCI compliant solution.

If you need to keep a close eye on agent performance, our real-time reports and business analytics dashboards from Yellowfin will deliver immediate insights on workload and collections performance. The advanced scripting engine and templated responses for digital channels also improve overall agent standards, giving you more confidence that you’re fully compliant at all times.

You’ll also have the peace of mind that every interaction on the system is recorded – which helps you manage disputes quickly and effectively.

Benefits

Increase revenue collection rates

Advanced cloud dialler technology improves contact rates, agent productivity and revenue growth.

Low cost self-service options

Use the advanced IVR to create self-service and new payment options for clients.

Improve agent performance and productivity

Your dialler strategy can be changed in real-time to improve campaign and agent performance.

All-inclusive pricing

ipSCAPE's single price includes all voice and digital channels - so there's no extra cost or risk for testing digital.

Improve service levels

Create a more consistent level of customer service through templates and scripts.

Call recording included

Optionally record, encrypt and store all calls as required. Access via a secure URL which can be written to your customer's record in your CRM.

Advanced predictive dialler

ipSCAPE’s advanced predictive-adaptive dialler tracks and amends customer connection rates in real-time.

Sophisticated business analytics

YellowFin’s brilliant analytics tools help you make better business decisions faster.

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