ipSCAPE’s 100% Cloud Contact Centre technology accelerates business growth
Our customers tell us that SaaS is not just a new technology model – it’s a new more agile, more efficient way of working. And the benefits for contact centres and customer service teams have never been clearer.
In their recent 2015 Global Contact Centre Benchmarking Report, Dimension Data noted that >60% of businesses using cloud contact centre solutions believe it has driven greater access to new features, improved agility and greater flexibility. And over 50% say it has reduced costs and improved overall speed to market.
Everyone managing or working in the Contact Centre benefits from SaaS:
Give your helpdesk and technical support teams peace of mind that they will always have access to the tools they need to deliver excellent customer service. Self-service options allow routine enquiries to be quickly resolved – leaving agents to manage more complex tasks.