Outbound Dialler

Don’t waste time on manual dialling: accelerate sales with our flexible automated dialler

ipSCAPE’s automated outbound dialler improves contact rates, increases agent productivity and reduces customer wait times.

New campaigns can be launched in days and real-time reporting tracks live outcomes. CRM integration gives your agents the latest customer information – which improves conversion rates.

And advanced scripting helps you control the quality of the customer interaction.

You can also scale resources rapidly. The 100% SaaS model means agents can be located anywhere with a voice and data connection. All wrapped up with flexible pricing that aligns 100% with revenue growth.

Customise your Dialler strategy

ipSCAPE’s dialler strategy can be customised to meet the needs of your campaigns.

‘Predictive Adaptive Mode’ aligns live outbound campaign call ratios to agent call answering ratios. So if your agents are busy it slows down; if you have extra resource, it accelerates.

If you need your agents to have visibility of the customer record prior to initiating the call, set the dialler to ‘Preview Mode’. If you want the benefits of preview with increased efficiency – simply mix and match by setting a limit to the preview time. Real-time reports will tell you when settings should change.

Key Features

Manage results in real-time

Real-time dashboards and analytics help you track campaign performance by the minute and adapt as needed.

Predictive adaptive dialler

Align live outbound campaign call ratios to agent call answering ratios to maximise campaign effectiveness.

Preview dialler

Give agents more control by providing visibility of the customer record prior to initiating the call.

Auto preview dialler

Setting a clear time limit for agents on preview mode to review customer information will increase their productivity.

Multi-number dialling

Increase campaign productivity quickly and effectively by dialling multiple client records.

List loader

Reduce data errors and improve productivity with the list loading process.

Answering machine detection

Improve your connection rate to live customers by screening out answering machine contacts.

Call-back scheduler

Manage automatic customer call-backs faster and more effectively.

Learn how our Contact Centre Solution
can help your business grow faster

Start Your Free Demo >