Don’t waste time on manual dialling: accelerate sales with our flexible automated dialler
ipSCAPE’s automated outbound dialler improves contact rates, increases agent productivity and reduces customer wait times.
New campaigns can be launched in days and real-time reporting tracks live outcomes. CRM integration gives your agents the latest customer information – which improves conversion rates.
And advanced scripting helps you control the quality of the customer interaction.
You can also scale resources rapidly. The 100% SaaS model means agents can be located anywhere with a voice and data connection. All wrapped up with flexible pricing that aligns 100% with revenue growth.
ipSCAPE’s dialler strategy can be customised to meet the needs of your campaigns.
‘Predictive Adaptive Mode’ aligns live outbound campaign call ratios to agent call answering ratios. So if your agents are busy it slows down; if you have extra resource, it accelerates.
If you need your agents to have visibility of the customer record prior to initiating the call, set the dialler to ‘Preview Mode’. If you want the benefits of preview with increased efficiency – simply mix and match by setting a limit to the preview time. Real-time reports will tell you when settings should change.
Real-time dashboards and analytics help you track campaign performance by the minute and adapt as needed.
Align live outbound campaign call ratios to agent call answering ratios to maximise campaign effectiveness.
Give agents more control by providing visibility of the customer record prior to initiating the call.
Setting a clear time limit for agents on preview mode to review customer information will increase their productivity.
Increase campaign productivity quickly and effectively by dialling multiple client records.
Reduce data errors and improve productivity with the list loading process.
Improve your connection rate to live customers by screening out answering machine contacts.
Manage automatic customer call-backs faster and more effectively.