Email Marketing Campaigns
Create email campaigns easily with ipSCAPE’s email marketing software and use customizable templates to grow your business and better engage your customers.
The ‘digital customer’ is maturing fast. Email now accounts for more than 20% of global customer interactions and will keep growing over the next 3-5 years.
ipSCAPE delivers an easy to use email tool which is integrated into the agent toolbar. This allows agents access, search and respond to email contacts from the same toolbar they use for voice, live chat and SMS.
This means they are more productive and can manage blended multi-channel campaigns quickly and more accurately.
It also means you can prioritise your customers regardless of on which channel they choose to contact you.
Real time Reports
You can regulate and manage your email campaigns second by second. Real time reports highlight agent and campaign performance; and you can consolidate all results and into a single live WallBoard which is displayed on mobile or fixed devices.
Email templates deliver greater messaging consistency and improve agent productivity. Supervisors can review email replies in real time and reallocate or amend as required.