Advanced business analytics tools to make better decisions faster
Up to the minute reporting is critical to contact centre performance, customer satisfaction and sales.
ipSCAPE’s combination of live reporting with real time control means you can respond immediately to market or customer demands. ipSCAPE customers can use one of 35 pre-built templates or create custom reports from scratch. All agents are managed on the same Real Time Reporting suite which allows metrics to be standardised.
ipSCAPE understands how important Business Intelligence is any Contact Centre. To help you get greater value and insight from your data we’ve added YellowFin’s industry leading data analytics solution to our Reporting Module. YellowFin’s advanced analytics software will help you visualise and analyse your data quickly and intuitively.
YellowFin’s advanced Business Intelligence software will help you make better business decisions faster.
Get started fast by using one of ipSCAPE’s prebuilt, proven report templates as a standard approach.
Meet more sophisticated reporting needs by creating fully customised reports and dashboards.
All wallboards can be accessed through a secure URL which means they are device agnostic and can be viewed from any location.
Threshold alerts can be set against the primary Key Performance Indicators in your reporting suite.
All ipSCAPE reports can be exported manually or to predefined schedules.
Any data object that is reported on by ipSCAPE can be exported as a CSV file.
Reports can be accessed by Supervisors, Managers and Executives from any location with a data link.