The upcoming Olympics in Rio might have been a little slow off the starting blocks but it could trigger a surge in overnight sales for online Australian retailers.
Are you sick of being told that the modern business environment is turbulent? This doesn’t make running a business easy, so having a business plan with resources that can scale up and down is crucial to success, no matter what your size.
It is a fact of business that any company, no matter how well organised, will occasionally experience a service failure.This failure, whether big or small, can make or break relationships with customers.
Today’s world is one of instant gratification. We communicate by text and instant messaging. We bank online. We ‘tap and go’ at the supermarket.
Australian cloud contact centre provider ipSCAPE today announced a strategic partnership with telkomtelstra that will see ipSCAPE’s omni-channel technology power telkomtelstra’s cloud contact centre solution in Indonesia.
When most people think of a contact centre they think of rows and rows of staff sitting in an office answering calls. But it’s time this archaic and inefficient view had an overhaul.