We recently hosted our first industry breakfast in Brisbane, with special guest Luke Traini, CEO of RSL Queensland.
Recent advancements in artificial intelligence (AI) are predicted to have a colossal impact on the contact centre sector.
It’s no secret that we are creatures motivated by reward.
If you’ve contacted a company via the telephone in the past few years, there is an increasing likelihood that you’d be speaking to an older Australian on the other end of the line.
Australian cloud contact centre pioneer ipSCAPE has been selected as the recipient of the 2016 Frost & Sullivan Australia Cloud Contact Centre Vendor of the Year award.
Donald Trump’s tweets throughout the recent Republican National Convention once again brought the issue of social media etiquette sharply into focus.