It is a fact of business that any company, no matter how well organised, will occasionally experience a service failure.This failure, whether big or small, can make or break relationships with customers.
Today’s world is one of instant gratification. We communicate by text and instant messaging. We bank online. We ‘tap and go’ at the supermarket.
Australian cloud contact centre provider ipSCAPE today announced a strategic partnership with telkomtelstra that will see ipSCAPE’s omni-channel technology power telkomtelstra’s cloud contact centre solution in Indonesia.
When most people think of a contact centre they think of rows and rows of staff sitting in an office answering calls. But it’s time this archaic and inefficient view had an overhaul.
Speaking to customers used to be easy. There was a time when regional banks once knew the names of everyone in town, their birthdays and their favourite drinks on a Friday.
ipSCAPE, a leading Australian cloud contact centre provider, today announced the appointment of Oliver Clarke to the newly created role of Chief Operating Officer.