Imagine you’ve finally finished packing your bags for that big overseas holidays. After months of planning, saving and researching, you’re finally ready to get on that plane and spend three weeks in paradise.
It is important for businesses to be able to scale services quickly in times of high demand and to meet customer need. The ability to do so is crucial to business success, no matter what your size.
We recently hosted our first industry breakfast in Brisbane, with special guest Luke Traini, CEO of RSL Queensland.
Recent advancements in artificial intelligence (AI) are predicted to have a colossal impact on the contact centre sector.
It’s no secret that we are creatures motivated by reward.
If you’ve contacted a company via the telephone in the past few years, there is an increasing likelihood that you’d be speaking to an older Australian on the other end of the line.