View all blog posts by Simon Burke.
When running a call centre, there are many tools in place that can assist in making your centre more efficient and maintaining your customer service levels. Find out why we recommend you to implement a Workforce Management tool.
How Cloud can help businesses lower costs and grow revenue.
Today’s world is one of instant gratification. We communicate by text and instant messaging. We bank online. We ‘tap and go’ at the supermarket.
It is important for businesses to be able to scale services quickly in times of high demand and to meet customer need. The ability to do so is crucial to business success, no matter what your size.
In modern day business, everything you do is measured in one way or another. We look at staff performance, we measure business growth and analyse workflow functions.
Many Asian businesses see Cloud in the Contact Centre as a driver of competitive advantage
The rise of the remote worker with the help of Cloud technology, and what it means for businesses.
How Cloud keeps businesses running seamlessly in times of trouble
Why is Yahoo's decision to end home-working for employees so controversial?