View all blog posts by John Palfreyman.
It’s no secret that we are creatures motivated by reward.
If you’ve contacted a company via the telephone in the past few years, there is an increasing likelihood that you’d be speaking to an older Australian on the other end of the line.
During the coming years the next corporate high-flyer is just as likely to be found in suburban Sydney, as they are on Wall Street.
Are you sick of being told that the modern business environment is turbulent? This doesn’t make running a business easy, so having a business plan with resources that can scale up and down is crucial to success, no matter what your size.
Customers of all age groups are becoming more comfortable interacting with companies across a growing range of channels and as a result, they are demanding seamless and consistent customer service.
In 2016, cloud technology hit a tipping point in Australia. A bold statement yes, but a true one.
SME's: the future of Cloud in India
In 2018, what will technology in the business world look like?
Telstra Global announces agreement with Flat Planet to provide cloud-based Virtual Contact Centre