View all blog posts by John Palfreyman.
It’s no secret that we are creatures motivated by reward.
If you’ve contacted a company via the telephone in the past few years, there is an increasing likelihood that you’d be speaking to an older Australian on the other end of the line.
It is important for businesses to be able to scale services quickly in times of high demand and to meet customer need. The ability to do so is crucial to business success, no matter what your size.
During the coming years the next corporate high-flyer is just as likely to be found in suburban Sydney, as they are on Wall Street.
A business can be like a leaky bucket. Marketing teams work constantly to pour new customers in the top, spending time and money on campaigns, but if there are holes, customers are always going to leave and need to be replaced.
Are you sick of being told that the modern business environment is turbulent? This doesn’t make running a business easy, so having a business plan with resources that can scale up and down is crucial to success, no matter what your size.
When most people think of a contact centre they think of rows and rows of staff sitting in an office answering calls. But it’s time this archaic and inefficient view had an overhaul.
Customers of all age groups are becoming more comfortable interacting with companies across a growing range of channels and as a result, they are demanding seamless and consistent customer service.
In 2016, cloud technology hit a tipping point in Australia. A bold statement yes, but a true one.