Hear from our customers

The pay-as-you-go model was incredibly attractive to us. We now have a powerful and scalable contact centre that is also incredibly cost efficient.
Angela Forrester
Project Manager, AskACU
ipSCAPE helped us develop a truly scalable customer service model. If demand increases in one area of our business, ipSCAPE allows us to quickly mobilise teams around the country or across the globe in order to help our customers.
Luke Kennedy
Service Delivery Manager, Veda
We were seeking a solution that would allow for complete flexibility of our workplace. Onshore service has been nothing short of outstanding. Customer support response times are impressively fast.
Dan Tyne
Chief Operations Officer, iPRO

We’ve helped hundreds of businesses in
Australia, Asia and Europe accelerate business growth

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How will you use ipSCAPE to accelerate your business growth?

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Outbound Contact Centre

Accelerate sales with flexible, easy to use outbound technology which scales up or down in line with demand. Advanced dialler technology increases contact rates, improves agent productivity and reduces customer wait times.
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Collections

Improve the efficiency and reduce the cost of collections campaigns with a single, blended inbound and outbound solution which seamlessly integrates with all your collections software.
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Fundraising

Create more efficient, economic fundraising campaigns and optimise client services with real-time information, targeted donor insights, and fully recorded transaction histories.
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Inbound Contact Centres

Deliver consistent customer service excellence through all channels. Real-time agent statistics improve results and the cloud gives you immediate access to remote agents when you need them.
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Digital Customer Service

Differentiate yourself by providing your customers all the latest digital channels they demand and deserve – all included in one SaaS-based price.
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Helpdesk and Technical Support

Give your helpdesk and technical support teams peace of mind that they will always have access to the tools they need to deliver excellent customer service.

Millions+ Calls Made

Countries We Serve WorldWide

.99%

Guaranteed Uptime

11 Years Connecting Customers

All the features you need, none you don't

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Inbound Voice

It's still 'Good to Talk'. Create flexible Inbound Voice and IVR campaigns in minutes, all managed from our easy to use web interface.
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Email

Integrated with your CRM, use ipSCAPE’s email campaign templates to improve your agent productivity and save customer wait time while reducing errors.
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Web Chat

Use our fully integrated chat widget on your website to deliver improved customer service through the world’s fastest-growing communication channel – web chat
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Outbound Dialler

Our fully automated outbound Dialler improves contact rates, increases agent productivity and reduces customer wait times. Improve results by making changes in real-time.
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Self Service Administration

Securely delivered from the cloud, you can take back control of your Contact Centre – make system changes in minutes with real-time dashboards to give you the insights to optimise results.
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Call Recording

Optionally record, encrypt and store all calls as required. Access via a secure URL which can be written to your customer's record in your CRM.
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Business Intelligence

Use advanced reporting, real-time dashboards and drill-down business analytics tools to provide the insights to make better decisions faster.
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Integration

Seamlessly integrate your contact centre with all your mission critical applications to create a single source of truth about the customer and drive business efficiency.
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Conversation Analytics

Move from interactions to relationships - analyse every conversation in your business to understand what your customers and staff are actually saying, meaning and feeling.
Case Study : Laithwaites Wine People

We pride ourselves on great customer service and ipSCAPE allows us to develop close relationships with our customers without breaking the bank.

Laithwaites Wine People, headquartered in the UK, is one of the biggest wine merchants in the world, catering to over 1 million customers globally. In Australia there are over 65,000 customers. Laithwaites Wine People set up their business in Australia in 2006, delivering wines to both homes and offices in Australia.

View Case Study

Learn how our Contact Centre Solution
can help your business grow faster

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