IPscape and True Cloud changing the model
IPscape changes the way businesses access, manage and pay for contact centre technology. We do this using True Cloud- It is simple, scalable, Intelligent and agile.
We know that traditional on premises and hosted technology models don't deliver the best possible customer experience because they are often slower, more complex and more expensive than True Cloud.
True Cloud should not be confused with Private Cloud. Private Cloud is simply on premise or hosted solutions under a different name.
Our True Cloud technology solutions are designed to provide clients with the following benefits:
AGILITY
Control is placed In the hands of your business users, allowing IT to work on more strategic projects instead instead of being bogged down In small system changes. Real Time changes to campaigns, agent allocation, IVR scripts and reporting can now all be made by business users within minutes.
SCALABILITY
Software, hardware, hosting and telecommunications can all be scaled in line with changing business needs.In contrast traditional solutions have capacity limitations e.g. server capacity, number of licenses, telecommunications etc.
PAYG COMMERCIALS
True Cloud enables financial agility and greater financial control e.g. Zero capex, PAYG pricing terms per second of logged on time.So in essence you only pay for what you use and you can measure the ROI of spend by agent, by campaign or by the day...
RELIABILITY
Our PAYG pricing model relies on our ability to meet agreed SLAs. We’ve proven the reliability to many risk averse organisations in banking and telecommunications.
It works- there are currently 5,000 live agent seats running on our true cloud platform.
Our solution delivers 99.999% software uptime (‘five nines’) and we work closely with every client to design a robust telecommunications architecture.
SECURITY
IPscape customers benefit from a dedicated security team that works around the clock to monitor, manage and plan client security.
All clients receive the very latest security upgrades as soon as they are available.
IPscape only hosts software in premium data centre facilities an example is Macquarile Telecom's Federal Government accredited data centres in Australia. IPscape is PCI accredited and provides consulting services for clients needing the same accreditation.
