Keep in Touch
IPscape KiT provides integrated telephony for salesforce.com. A sleek toolbar is added to the top of the salesforce.com screen as your telephony mission control. From here all incoming and outgoing calls are logged through salesforce.com so everyone has a up-to-the-second, single version of the truth and you can see your status at a glance.
KiT uses your existing office, home or even mobile phone to route calls to you no matter where you are - and all the call charges are contained within IPscape so you'll never have to complete a home phone expenses form again! As a cloud-based product, KiT can be accessed anywhere you have an internet connection and web browser which gives you an instant business continuity plan. Everyone can work from home tomorrow and you'll still make your targets with business running as normal.
Download the datasheet for more details
- preview
- for contact centres
- for sales managers
- comparison chart
- more information
Watch the preview video to get an overview:
Experience IPscape's award-winning cloud-based contact centre solution integrated to salesforce.com and escape from double entries, alt-tab and clunky processes.
- Inbound calls trigger a screen pop in salesforce for fast call handling and better customer service
- Manage your contact centre according to your needs and call volume in real-time
- Monitor performance in real-time - from whole call centre level through specific campaigns to individual agents
- Improve productivity will call notes and voice recordings automatically logged in the customer's salesforce record
- Integrate communication channels in the contact centre - never miss another email or SMS as KiT displays all waiting voicemail, SMS and email messages for action
KiT provides sales managers with improved visibility of sales team performance.
With all incoming and outbound calls logged in salesforce.com in real-time, you can view (and report on) any level of sales team performance from high-level group information through individual sales agent performance to specific call outcomes.
For outbound telesales teams the outbound KiT edition enables a segment of calls to be automatically presented to team members, improving productivity and alleviating 'lost' time in customer search and manual dialling.
KiT is available in four versions for users of professional, enterprise and unlimited editions of salesforce. The following are included in all versions for all editions of salesforce:
• Sleek, telephony toolbar takes up just 2.5cm of vertical screen space
• Use any phone, anywhere (office, home, mobile) as the salesforce telephony device (remote phone)
• Auto route all calls in and out to the remote phone
• Simplify telephony expenses - all calls, regardless of user location and telephone number, are billed at IPscape's low rates
• Just click to dial any telephone number in a salesforce record
• Easily view number of calls in queue - by number and colour coding
• Notification of number of voicemails waiting - by icon and number
• Listen to voicemails with just one click
• Keep track on time on call and time on pause with a second timer and colour coding
• CTI screen pop based on Caller Line Identification
• Don't scroll - enter call outcome (wrap code) and call notes in KiT dialog boxes
• Notification of waiting SMS messages by icon and number
• Send SMS from KiT
• Supervisor message notification by icon
Standard for enterprise and unlimited salesforce edition users, optional for professional salesforce users:
• Call notes and wrap code are automatically entered as an activity in salesforce record
• Sent SMS messages are automatically entered as an activity in salesforce record
|
|
Simple KiT |
Inbound KiT |
Outbound KiT (needs SFDC campaigns module) |
Contact Centre KiT |
|
Cost per month per user |
A$55 plus usage call charges |
A$95 plus usage call charges |
A$95 plus usage call charges |
A$95 plus per agent hour costs and call charges |
|
Connected agent phone type |
No |
No |
No |
Yes |
|
Number of terminating numbers |
1 |
Multiple |
1 |
Multiple |
|
Call queue |
1 |
1 |
1 |
Multiple |
|
Call and voicemail management |
Default intro message, music and time to voicemail |
Management of messages, music and time to voicemail |
Default intro message, music and time to voicemail |
Management of messages, music and time to voicemail |
|
Voicemail save |
No |
Yes |
No |
Yes |
|
IVR management |
No |
Yes |
No |
Yes |
|
IVR data capture for data based CTi screen pop |
No |
Yes |
No |
Yes |
|
Wrap codes |
Standard |
Customisable |
Customisable |
Customisable |
|
Voice recording of calls in and out |
No |
No |
No |
Yes |
|
Voice recording link added to record |
No |
No |
No |
Yes, for Enterprise and Unlimited SFDC editions |
|
Number of outbound calling campaigns |
0 |
0 |
Multiple |
Multiple |
|
Create call list and present numbers automatically |
No |
No |
Yes |
Yes |
|
Real-time Reporting |
Via SFDC activity reports |
Detailed IPscape live and historic reports |
Detailed IPscape live and historic reports |
Detailed IPscape live and historic reports |
|
Real-time Dashboards |
Via SFDC activity reports |
Via SFDC activity reports |
Via SFDC activity reports |
Detailed IPscape live wallboards |
|
Supervisor module |
No |
Yes, inbound version |
Yes, outbound version |
Yes, complete |
|
Full inbound and out bound capabilities including agent routing, hours routing, agent management, user management, dedicated wallboards and call transfer |
No |
No |
No |
Yes |
Download the IPscape Keep in Touch datasheet here
To find out more about IPscape KiT, please complete the following form.
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