Disaster Recovery

Build a low cost, highly scalable, highly secure disaster recovery option - which is customised to fit your business and which can be live within minutes.

What does it do?

The inherent flexibility of True Cloud means businesses don’t have to battle with expensive, complex solutions.

IPscape’s solution can go-live within minutes of a technology failure or natural disaster e.g.

  • Failure within the existing call termination points prevent inbound calls being answered
  • IVR software fails and prevents the business from queuing inbound calls
  • The Contact Centre(s) reach capacity in the instance of avalanche calling
  • The Contact Centre(s) become inaccessible.

IPscape integrates with any existing contact centre platform technology.

How will I benefit?

IPscape has designed a Disaster Recovery solution which has three different, but complimentary levels of cover:

Business Continuity SILVER

Business Continuity GOLD

Business Continuity PLATINUM

IPscape customers can create their own custom solution by combining elements from each of these levels.

Once implemented the client Disaster Recovery solution becomes a live component of the customers True Cloud solution. This approach has a number of benefits over a traditional solution:

  • Automatically receives the very latest technology upgrades
  • Remains part of the overall security monitoring process
  • Represents a ‘hot’ technology site without the heavy capital investment
  • Provides easy access for training and refresher updates

Some features

  • There are three complimentary levels of cover:

  • Business Continuity SILVER

  • Perfect for businesses which do not need to keep operating to 100% operational capacity. A Hosted IVR allows businesses to:

  • Redirect calls to agents working from home, in another centre or another country
  • Redirect calls into a hosted IVR - record and upload ongoing message updates. Customers can be directed to different messages by CLI.

  • Business Continuity GOLD

  • Provides cover for all telecommunications, data and software requirements. Benefits include zero capex, ongoing technology upgrades and quarterly training. Cover can scale up or down – depending on changing business needs.

  • Business Continuity PLATINUM

  • Adds quality outsourced agents and facilities to the GOLD solution on a PAYG basis.

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