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IPscape Contact Centre - A single innovative solution

What does it do?

IPscape’s Contact Centre solution delivers everything you need to operate an inbound, outbound or blended multi-channel contact centre as a single solution. There are no hidden charges for additional modules, complex systems integration or support and upgrades.

Accessed via a secure web browser the solution is equipped with all the advanced features associated with more expensive on premise and hosted solutions, plus pioneering mobile reporting and messaging features, which are unique to IPscape.

Using a single, fully featured true cloud solution will save your business time and money. You only pay for what you use and the true cloud model means the technology can scale in line with business growth – not the other way round.

How will I benefit?

If your business needs to create smarter, more agile, more responsive customer contact with scalable investment then True Cloud is the right solution for you.

True Cloud customers benefit from a range of features that cannot be delivered by traditional on-premise or hosted solutions without significant outlay:

RAPID DEPLOYMENT - Your IPscape Contact Centre can be operational within days, not months

AGILE OPERATIONS - Make real time changes to campaigns, respond in seconds to call volume fluctuations, support low risk testing of new products, create fast response to Disaster Recovery scenarios.

SCALABLE CAPACITY - Ensure no customer ever gets a busy signal. Scale from 100 to 1000 calls seamlessly using elastic capacity, agile IVR and smart automation solutions.

PAYG COMMERCIALS - No material capex spend. P&L clarity down to the agent, campaign or division level. You pay for the service based on logged in time only - per second.

OPERATIONAL EXCELLENCE - Intuitive user interfaces, custom training and local 24/7 support drive successful implementation. Users, managers and executives can focus on business not technology management.

LATEST TECHNOLOGY - Customers benefit from the very latest technology and security upgrades in real time, as soon as they are available – not just when the contract is renewed.

Features

  • Agile IVR
  • Messaging
  • Live and Historical Reporting
  • Voice Recording
  • Campaign Management
  • Skills Based Routing
  • CRM Integration (KiT)
  • Dialler Management
  • CTI
  • Disaster Recovery
  • Social Media Integration

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