Agile Messaging Service
Reach more customers, faster and more cost effectively

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What does it do?

AMS works in partnership with a contact centre, or a sales and marketing team, to automate parts of the customer conversation via SMS, email, web chat and voice.

The patented AMS logic allows complex interactions to be handled automatically and in real time.

Customers get transactions done quickly and simply, while contact centres are able to reduce call volumes, focus on more critical customer tasks and offer better customer service.

Experience the live AMS demo

Download the AMS brochure

For Example; Insurance renewals can be automatically sent to a customer via SMS or email and provide the opportunity for customers to continue that conversation and renew, get a quote, change the cover or have a service agent call them back when it’s most convenient, via SMS or email – all without any additional demand on the contact centre.

To better understand how customers would experience AMS for Insurance renewals please click on “Experience the live AMS demo”

How can AMS improve my business performance?

AMS works in partnership with existing technology to create new automated campaigns. The benefits of AMS are extremely diverse, but three generic examples are shown below:

INCREASED SALES
Using AMS as part of your sales and marketing campaign puts you front of mind & differentiates your brand. This will drive faster leads, more sales, greater share of wallet & richer analytics for retention campaigns

REDUCTION IN MISSED APPOINTMENTS
30-40% of missed appointments are due to customers simply forgetting. AMS provides a gentle reminder and allows customers to rebook if not convenient. AMS is able to offer new appointment time options and if needed to also drop the new appointment into the customers online diary.

IMPROVED CASH FLOW BY REDUCING LATE PAYMENTS
AMS allows you to not only remind customers about late payments, but to also process their payments or answer queries automatically. AMS can also be used to remind customers of future payments leaving their accounts e.g. insurance payments, mortgages, loan repayments.

How is AMS unique?

AMS is unique in three ways:

  • A patented intelligent application creates and manages the conversation map with the customer and is able to link the customer into company databases and applications
  • Multiple channels – AMS creates a single conversation across multiple channels – this is a seamless experience for your customers e.g. no moving from SMS on a mobile to fixed line to make a payment or speak to an agent.
  • No expensive, time consuming programming – Business users can use the AMS Conversation Map Builder to create their own AMS conversation. Making the process faster, more flexible and at minimal cost.

How does AMS work

Frequently Asked Questions

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