our world (aka about us)
Built from the ground up in Australia, IPscape’s award-winning call centre and customer contact solutions benefit from over 50 years first-hand call centre experience and the latest voice and data technologies. Our business model is centred on delivering real-world benefits to clients every time.
As you see, we don’t approach things in a traditional, behemoth way - our approach is simple, clever and fast so you can concentrate on customer service delivery not the infrastructure.
IP who?
As our name implies, we are big fans of IP technologies and use voice over internet protocol (VoIP) to power many of our solutions. But that doesn’t exclude PSTN or ‘normal’ telephone lines. The inherent flexibility in our software and solution architecture means we can adapt to the most appropriate telco model for each client – and adapt again as circumstances change.
simple, clever and fast
we make it simple
IPscape allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that’s painful to use; just a simple pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done.
it’s always clever
Built from the ground up in Australia, the IPscape solution is molded to meet your real world needs- cleverly and efficiently. With a highly adaptable foundation, IPscape is flexible enough to instantly add agents to match call volume, switch to disaster recovery facilities in a heartbeat (but only pay for the time you use it) and merge disparate sites into a single, large virtual call centre. And the features don’t stop there - IVR, CTi, voice recording, scripting, real and historical reports, campaign management, outbound dialer modes (preview or predictive) for outbound, inbound and blended operations using voice, email or SMS channels.
as fast as you need
In the time it takes you to read this page, your IPscape call centre could be taking or making calls already. Yes, it really is that fast; and without compromising the quality innate in every procedure and process.