IPscape allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that’s painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done.
it’s always clever
Built from the ground up in Australia, the IPscape solution is molded to meet real world needs- cleverly and efficiently.
With a highly adaptable foundation, IPscape is flexible enough to instantly add agents to match call volume, switch to disaster recovery facilities in a heartbeat (but only pay for usage) and merge disparate sites into a single, large virtual call centre.
And the features don’t stop there - IVR, CTi, voice recording, scripting, real and historical reports, campaign management, outbound dialer modes (preview or predictive) for outbound, inbound and blended operations using voice, email or SMS channels.
Whether you are a marketer wanting to capitalise on a window of opportunity, a call centre manager seeking a better way or senior management simply needing a more cost-effective approach; IPscape solutions provide a different path to first-class customer contact.
as fast as you need
In the time it takes you to read this page, your IPscape call centre could be taking or making calls already. Yes, it really is that fast; and without compromising the quality innate in every procedure and process. We use a hosted technology model so we worry about the telco (we are big VoIP fans), the software, security, upgrades and making it work. That means you can concentrate on your business knowing we can adapt and morph as your requirements change – in an instant if that’s what you need.
