pay-as-you-use contact centre
>> IPscape INbound
>> IPscape OUTbound
>> IPscape e360
>> IPscape@home
IPscape INbound
What is IPscape INbound?
A hosted inbound contact centre solution. Clients have the option to engage IPscape for all or some of the following services:
- Provision of phone lines & numbers
- Hosted or on site contact centre technology
- Features including IVR, CTI, voice recording and reports (see data sheet for long list)
- PC’s and headsets
- Ongoing support and maintenance
Who is the target market?
- Any company that manages a call centre, contact centre, helpdesk, enquiries or service desk
- Any company seeking to build a new INbound or blended contact centre in Australia or offshore
- Companies seeking flexibility in the way they manage call centres. For example:
- enabling home workers
- site expansion
- real time remote monitoring
- overnight provisioning for disaster recovery or emergencies
How is it priced?
Pay a one off set up fee plus a single monthly invoice incorporating a per agent/hour fee that’s billed per second and call costs.
Includes support
Peripherals (e.g. headsets and PC’s) are priced separately
What is the value to this target market?
Feature rich technology (including IVR, CTI, voice recording and performance reports)
Can be provisioned very quickly
Simple pricing
Enables flexibility for home or part time workers, new sites and remote monitoring
No on site equipment needed except for broadband and IP handsets
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IPscape OUTbound
What is IPscape OUTbound?
A hosted outbound contact centre solution bundled with call costs.
Enabling telemarketing, collections, sales or other outbound campaigns with manual, preview or predictive dialing and voice recording, scripting and detailed reports bundled with call costs
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This definition means:
- IPscape servers and software are located in a secure IPscape tele-housing facility so no equipment is on customer site
- On site technology can be provisioned if preferred.
- IPscape OUTbound includes manual, preview or predictive dialing, voice recording, scripting, detailed reports and call costs (see data sheet for long list)
- IPscape can also provide PC's, headsets and broadband connections
- Ongoing support and maintenance
Who is the target market?
- Any company involved in telemarketing, outbound dialing, collections, sales, lead generation or campaigns from 5 to 500 seats
- Any company seeking to build a new OUTbound contact centre in Australia or offshore
- Companies seeking flexibility in the way they manage OUTbound or blended call centres. For example:
- enabling home workers
- site expansion
- real time remote monitoring
- overnight provisioning for disaster recovery or emergencies
How is it priced?
A one off set up fee plus a single monthly invoice incorporating a per agent/hour fee that’s billed per second and call costs.
Includes support
What is the value to this target market?
- Speed -- IPscape OUTbound can be live within 24 hours
- Value -- call costs via business grade VoIP are significantly cheaper than competitive telco call costs
- Features and functionality -- all the features necessary to run an effective outbound campaign
- No infrastructure required -- client only need to provide broadband, PC's and headsets
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IPscape e360
What is IPscape e360?
A hosted contact centre solution for blended environments. Agents can make outbound calls and when free or idle receive inbound calls (or vice versa) depending on agent availability and operational structure of the contact centre.
- This definition also means:
- IPscape servers and software are located in a secure IPscape tele-housing facility
- On site technology can be provisioned if preferred.
- IPscape e360 includes the combination of features from IPscape INbound and IPscape OUTbound (see data sheet for long list)
- IPscape can also provide PC's, headsets and broadband connections
Who is the target market?
- Any company that needs blending between INbound and OUTbound contact centre operations
- Any company seeking to build a new call or contact centre in Australia or offshore
- Companies seeking flexibility in the way they manage blended call centres. For example:
- enabling home workers
- site expansion
- real time remote monitoring
- overnight provisioning for disaster recovery or emergencies
How is it priced?
A one off set up fee plus a single monthly invoice incorporating a per agent/hour fee that’s billed per second and call costs.
Includes support
What is the value to this target market?
- Speed - IPscape e360 can be live within 24 hours
- Value - call costs via business grade VoIP are significantly cheaper than competitive telco call costs
- Features and functionality - all the features necessary to operate a blended call centre
- No infrastructure required - client only needs to provide broadband, PC's and headsets.
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IPscape@home
What is IPscape@home?
Any of the IPscape solutions - inbound, outbound or blended (e360) - used by an agent from a location away from the call centre. As IPscape is a hosted system all the same functionality and features used by an agent in the call centre are available to a home-based agent. The home-based agent just needs a computer with web browser, minimum 512k/256k internet connection and an IP headset.
Who is the target market?
Any company that wishes to:
- Tap underutilised, mature and skilled workforces e.g. disabled, parents, those in remote locations
- Improve overflow management- calls can easily be directed to alternative locations and agents rapidly activated in times of excessive call volumes; this is ideal for Disaster
- Management when unplanned calls hit
- Reduce infrastructure- you no longer need the building facilities to house agents
- Provide flexible work options for your team
- Enable a cost effective Disaster Recovery plan
How is it priced?
As part of your IPscape solution, existing clients simply pay a per agent/hour fee that’s billed per second and call costs (exactly the same as if they were sitting in your call centre). For new clients there's also a setup fee. Includes support. Peripherals (e.g. headsets and PC’s) are priced separately
What's the value to this target market?
- Speed - turn home-agents on and off as you need
- Business continuity - keep call centre running like normal with all agents at home if disaster prevents their travel to your office
- Value - same great value and reduced telco costs
- Simple - setup is enabled by the system administrator with minor assistance from the home agent, eliminating technician site visits