he-said-she-said hosted voice recording for compliance

IPscape makes it simple, clever and fast for call centres and sales teams to activate a recording of each customer call for quality, management or regulatory compliance reasons - without disrupting your existing telephony and infrastructure.

Based on IPscape's clever cloud-based technology, the he-said-she-said service adds voice recording to every inbound call and enables simple activation of voice recording on any outbound call. And you can still have inbound Caller Line Identification (CLI) if that's your thing.

how it works for inbound

how it works for outbound

he-said-she-said provides you with:

• a voice recording service with no disruption to your current infrastructure;
• voice recording on inbound and / or outbound calls;
• a searchable respository of voice recordings;
• wallboards of real-time call volume information;
• real-time and historic reports to better understand and manage call traffic.

he-said-she-said is designed for organisations that require voice recording for management, quality assurance or compliance (regulatory) reasons.

Organisations involved in phone based insurance or financial services in particular appreciate the benefits a fast to setup and searchable voice recording service. Additionally, he-said-she-said is perfect for those involved in phone based selling where a voice recording is a mandatory element in proof of sale.

Pricing

he-said-she-said requires a setup fee (dependent on your requirements)and a monthly access fee. All costs are then on a pay-as-you-use basis plus call costs.

Demo

To organise a demonstration of he-said-she-said, please complete the following form.