inbound contact centres

  • what is it?
  • how it works
  • benefits
  • who uses it
  • pricing & demo

A hosted inbound contact centre solution. Clients have the option to engage IPscape for all or some of the following services:

 

  • Provision of phone lines & numbers
  • Hosted or on site contact centre technology
  • Features including IVR, CTI, voice recording and reports
  • PC's and headsets
  • Ongoing support and maintenance

 

 

 

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  • Feature rich technology (including IVR, CTI, voice recording and performance reports)
  • Can be provisioned very quickly 
  • Simple pricing 
  • Enables flexibility for home or part time workers, new sites and remote monitoring 
  • No on site equipment needed except for broadband and IP handsets

 

  • Any company that manages a call centre, contact centre, helpdesk, enquiries or service desk
  • Any company seeking to build a new INbound or blended contact centre in Australia or offshore
  • Companies seeking flexibility in the way they manage call centres. For example:
    • enabling home workers
    • site expansion
    • real time remote monitoring
    • overnight provisioning for disaster recovery or emergencies

Pricing

Pay a one off set up fee plus a single monthly invoice incorporating a per agent/hour fee that's billed per second and call costs. Includes support.

Peripherals (e.g. headsets and PC's) are priced separately.

Demo

To organise a demonstration of IPscape for inbound, please complete the following form.

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Thanks, we will be in touch soon!