outbound call centres

A hosted outbound contact centre solution bundled with call costs.

Enabling telemarketing, collections, sales or other outbound campaigns with manual, preview or predictive dialing and voice recording, scripting and detailed reports bundled with call costs

This definition means:

• IPscape servers and software are located in a secure IPscape tele-housing facility so no equipment is on customer site
• On site technology can be provisioned if preferred.
• IPscape OUTbound includes manual, preview or predictive dialing, voice recording, scripting, detailed reports and call costs
• IPscape can also provide PC's, headsets and broadband connections
• Ongoing support and maintenance

• Speed -- IPscape OUTbound can be live within 24 hours
• Value -- call costs via business grade VoIP are significantly cheaper than competitive telco call costs
• Features and functionality -- all the features necessary to run an effective outbound campaign
• No infrastructure required -- client only needs to provide broadband, PC's and headsets

• Any company involved in telemarketing, outbound dialing, collections, sales, lead generation or campaigns from 5 to 500 seats
• Any company seeking to build a new OUTbound contact centre in Australia or offshore
• Companies seeking flexibility in the way they manage OUTbound or blended call centres. For example:
  • enabling home workers
  • site expansion
  • real time remote monitoring
  • overnight provisioning for disaster recovery or emergencies

Pricing

A one off set up fee plus a single monthly invoice incorporating a per agent/hour fee that's billed per second and call costs. Includes support.

Demo

To organise a demonstration of IPscape for outbound, please complete the following form.