blended (e360) call centres - inbound and outbound

A hosted contact centre solution for blended environments. Agents can make outbound calls and when free or idle receive inbound calls (or vice versa) depending on agent availability and operational structure of the contact centre.

This definition also means:

• IPscape servers and software are located in a secure IPscape tele-housing facility
• On site technology can be provisioned if preferred.
• IPscape e360 includes the combination of features from IPscape INbound and IPscape OUTbound
• IPscape can also provide PC's, headsets and broadband connections

• Speed - IPscape e360 can be live within 24 hours
• Value - call costs via business grade VoIP are significantly cheaper than competitive telco call costs
• Features and functionality - all the features necessary to operate a blended call centre
• No infrastructure required - client only needs to provide broadband, PC's and headsets.

• Any company that needs blending between INbound and OUTbound contact centre operations
• Any company seeking to build a new call or contact centre in Australia or offshore
• Companies seeking flexibility in the way they manage blended call centres. For example:
  • enabling home workers
  • site expansion
  • real time remote monitoring
  • overnight provisioning for disaster recovery or emergencies

Pricing

A one off set up fee plus a single monthly invoice incorporating a per agent/hour fee that's billed per second and call costs.
Includes support.

Demo

To organise a demonstration of IPscape for blended, please complete the following form.