IPscape

Sydney, Australia – 18 January, 2012. by Hamish Barwick (Computerworld Australia)   The Australian retail sector has been doing it tough of late with the triple whammy of a strong dollar, consumers increasing their purchases from overseas-based online retailers and the two-speed economy. The Australian retail sector has been doing it tough of late with the triple whammy of a strong dollar, consumers increasing their purchases from overseas-based online retailers and the two-speed economy. In an effort to keep afloat…

Sydney, Australia – 14 November, 2011: CIO.com.au. By Lisa Banks (Computerworld)   Six week rollout forms part of the move to a new customer service centre Laithwaites Wine People has looked to the Cloud to improve its call centre operations, rolling out a public Cloud offering across its new 35 seat customer service centre in Sydney. The company, which sells premium wine to some 65,000 Australian customers, was looking for a technology driven strategy to interact with its customer base,…

Sydney, Australia – 9 November, 2011: iTWire. by Stuart Corner   Wine company embraces cloud-based call centre Laithwaites Wine People has implemented, in Australia, cloud-based call centre technology from IPscape to improve customer experience and commercial agility as a precursor to, potentially, deploying the IPscape service in the UK, USA and Hong Kong. Laithwaites Wine People is part of the Direct Wines Group that claims to have over one million customers worldwide. In Australia the company sells wine to more…